Returns & Exchanges
At Coolkicks, we want you to be completely satisfied with your fresh gear. If your purchase doesn't meet your expectations, you can return or exchange eligible items within 30 days of delivery in their original, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Securely pack your sneakers or apparel in the original packaging, ensuring all tags are attached and the box is undamaged.
Ship It Back
Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing